How can we help?

Lab reports, orders, shipping, or compliance — drop us a note and we'll get back to you fast.

Use the form
Send us a note with order context. Replies land in your account email.
Support hours
Monday to Friday, 9am – 5pm Pacific. We watch the inbox during weekends too.
Average reply
Under 24 hours on weekdays. Faster for orders already in review.

Common questions

Quick answers.

Who can open an account?
If you're 21+ and using these for in-vitro lab research, you can register. We confirm the research-use agreement during checkout.
Are these products for human or animal use?
No. All materials are for in-vitro research and lab analysis only — never for ingestion, human or animal application, or clinical use.
Where are the lab reports?
Open the Lab Reports section to browse every batch. Sign in to download the PDF for a specific lot.
How fast does an account get approved?
Most are approved instantly. Compliance review on a first order can take up to 24 business hours.
Can I cancel or return an order?
All sales are final. Cold-chain handling and lot integrity mean we can't accept returns on research materials.